September 18, 2017

How Not To Be Totally Tactless In English

Many of my clients negotiate on a regular basis – with clients, suppliers, staff and others. And many of them run into problems when they have […]
May 28, 2015

The Brilliance of “Everyday” Hillary Clinton

As the U.S. 2016 election campaign cranks itself up, I’ve been watching aspects of it with interest. What has really fascinated me is Hillary Clinton’s claim to […]
April 26, 2015

Ultimate Client Ice-Breakers

So you’re all prepared for that brand-new-client meeting/phone call. But something still niggles at will you break the ice with this client and set the […]
September 4, 2014

How to Get Results – without Offending

We’ve all dashed off those emails requesting action – from clients, colleagues, suppliers and so forth. Yet sometimes, these emails can backfire on us due to […]
February 4, 2014

Delivering Bad News

If you’ve ever had to deliver bad news – whether it be to clients, shareholders, staff or colleagues, it can be a daunting task. Here are […]
August 8, 2013

Business Emails – The Informal Trap

How informal is too informal? When writing business emails, people often fall into the “informal trap”. Here’s an example: Hi John, How r things? Just wondering […]