If you’ve ever had to deliver bad news – whether it be to clients, shareholders, staff or colleagues, it can be a daunting task. Here are some pointers which will help you get through the delivery with much less drama
Example: Instead of “You never re-ordered stock on time”, try “Unfortunately, stock was rarely re-ordered on time”
Example: “Despite sales being down in the Southern region, sales overall have been up.”
Instead of: “We had a really bad quarter”,
I’d go for: “Last quarter’s results could have been better.”
Example: “We have no choice but to slash budget and fire half of our employees.”
I’d choose: “The situation dictates that we significantly reduce our budget. Unfortunately, this will mean having to let go of a number of our employees. However, we will give them the maximum support possible, and will work with the remaining employees to improve efficiency.”
With these points in mind, you’ll be able to navigate a tough situation with confidence and poise – and gain some points for yourself in the process.